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SHIPPING & RETURNS POLICY

Shipping & Returns

Shipping service is carried out by DHL, Post, DPD or other couriers.

EUROPE


Free shipping over 249 EUR order value

Shipping cost: 7,00 EUR  with order value less than 249 EUR

(Duration of shipping within Europe is 5 to 9 days.)

WORLDWIDE

Free shipping over 499 EUR order value. 

Shipping cost: 17,00 EUR with order value less than 499,00 EUR
(Duration of shipping worldwide is 8 to 15 days.) 

Return & Exchange Policy:

 

 

​​We hope that all our customers are happy with their recent purchase but on the rare occasion an item isn’t suitable, we offer complimentary returns on dirty12.eu, with the option to return within 14 days of receipt for a full refund or exchange. The returning cost needs to be paid by the customer.​

All returned product must retain all original packaging, boxes and product tags. We are unable to accept items without attached tags or products that have been worn, used, altered or damaged. We are also unable to accept returns for customised products.

Refunds will be made to the original purchaser’s account. This includes sales taxes, but does not include delivery charges. Please note that refunds can take up to 7-10 working days to appear in your account, depending on your card issuer.

Please use only our approved returns services that we have detailed below. Dirty12 is not liable for any goods returned by an alternative carrier.

If you have any questions, please do not hesitate to contact our D12 team.

 

With any questions or problems please contact us:

WhatsApp: +49 177 562 70 73

E-Mail: chamrafashion@hotmail.com

Phone: +49 177 562 70 73   or

     +49 491 9923388

EUROPE
Return or exchange can be done within 14 days, only with original invoice and labelling.

WORLDWIDE

Return or exchange can be done within 14 days, only with original invoice and labelling.

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